A suitably qualified mechanic will attend your Breakdown and rectify the problem, where possible, so that you can continue your voyage.

If the Vessel cannot be repaired at the scene of the Breakdown, we will tow the Vessel safely to your Home Marina (within a maximum of 2 hours cruising), or - failing that - tow the Vessel to the nearest marina of your choice (advice and locations will be given by the attending mechanic). The cost of any further repairs to the Vessel will be your responsibility.

If the Vessel breaks down at your Home Marina Berth, we will attend the Vessel and try to rectify the immediate problem. However, if the problem cannot be rectified, we will provide assistance in arranging the repair of your Vessel at your cost at your Home Marina, or by a suitably qualified person of your choice.

If the Vessel breaks down while it is more than 10 miles from your Home Marina, and the Vessel cannot be repaired at that time, or be safely towed, we will transport you and your crew to your Home Marina or to a single home address at our cost. If you prefer, we will transport you and your crew to a single hotel or accommodation of your choice. However, the cost of any accommodation for you and your crew is your sole responsibility.

An annual inspection of the engine, electrical system and charging system of the Vessel will be undertaken by us, or by a suitably qualified person nominated by us. Details of any faults or repairs will be given to you, together with advice and assistance on obtaining any necessary repairs.

If the Vessel cannot be repaired at the scene of the Breakdown, your Membership entitles you to the loan of an outboard motor if the Vessel is equipped to use outboard motors. The length of the loan differs according to the level of your Membership. The outboards will generally be 8hp motors. Please see T&C 4.10.

RCR Rescue Control Centre provides a message relaying service, during the breakdown the member can request that family or friends be notified of their situation.

If you have any special requirements please inform the Rescue Control Centre when you phone (ie. if you are stuck overnight, we can arrange for our mechanic to collect some groceries for you before his arrival). This is to a maximum of £10, and payment must be made to the mechanic on his arrival.

4.1. You must retain your Membership card and produce this when calling us to a Breakdown.
4.2. We reserve the right to refuse applications for Membership.
4.3. Your membership will commence 72 hours after we accept your application and receive your payment.
4.4. Retainer membership packages have the right to assistance services offered by RCR. Every attendance is charged at a flat rate of £30 +VAT per callout. The cost of recovery or crew relay is charged at an hourly rate of £30.
4.5. The annual engine inspection is provided as part of the gold membership and is also offered as a ‘pay on use ‘ service. The cost of this service is £50 if you do not hold a gold membership.
4.6. If you require Emergency Cover (we admit you to Membership immediately), then you must pay an additional £50 premium and apply at the minimum level of a silver membership.
4.7. If you make more than 1 call-out during a 24 hour period and the call-out is related to the initial problem, this will be logged as a single attendance by us.
4.8. Your membership covers the cost of the callout and an engineer’s attendance for two hours, additional time can be allocated based on availability of RCR engineers.
4.9. When a contractor attends on behalf of RCR and the fault is diagnosed as terminal or requires ‘extensive work’ your membership will cover the callout charge and first hour of labour. A private agreement between you and the contractor will then take over.
4.10. The loan of an outboard motor is subject to availability, a deposit is required and we will charge at our standard rate if the motor is not returned on time, or is damaged in any way.
4.11. Parts delivery and outboard loan is subject to the discretion and availability of RCR staff or contractors.
4.12. There is no minimum call out time – however, we aim to assist within 4 hours.
4.13. Winter moorings for ‘continual cruisers’ will be defined as Registered Moorings.
4.14. We will not provide assistance in connection with any failure of domestic electrical systems, domestic appliances or plumbing on board the Vessel.
4.15. Recovery to marina must be within a maximum of 2hrs journey time, and is dependant on the availability of RCR staff.
4.16. Crew relay is restricted to a maximum of two crew relays in any 1 year of membership.
4.17. We are not obliged to answer call outs if the Vessel is on a tidal river. However, if the Vessel is safely moored and accessible then an RCR engineer can attend if Health & Safety issues are satisfied. (RCR does cover the tidal stretch of the River Trent from Newark to Keadby).

1.1. Recovery of the Vessel by road.
1.2. Any tolls payable for the transport of the Vessel.
1.3. Taking crew to more than one address after any Breakdown, if you insist on this.
1.4. Recovering the Vessel and crew, if the Vessel could have been repaired within a reasonable period of time at or near to the place of the Breakdown.
1.5. Any parts, components or materials used to repair the Vessel.
1.6 .Any services you request which are not arranged by us.
1.7. If the Vessel breaks down at your Home Marina or within 1 mile of that, unless you have Home Start.
1.8. Any recovery charges apart from recovery to the nearest available marina or, if the Vessel breaks down within 1 mile of your Home Marina, recovery to the Home Marina.
1.9. Any request for service if the Vessel has been used (since you bought it) for private hire, public hire, racing, pacemaking or in any contest or speed trial or any rigorous reliability testing. Unless RCR have been notified in writing and membership has been accepted.
1.10. Any request for service if the Vessel is out of the water or cannot be reached due to snow, mud, sand or flood.
1.11. Any other breakdown or recovery service you use not nominated by us.

2.1. Loss of, or damage to, the Vessel, its contents, or any valuables carried in the Vessel.
2.2. Any consequence of war, invasion, the act of a foreign enemy, hostilities (whether declared or not), civil war, rebellion, revolution, military power, or strike or industrial action.
2.3. Loss damage or injury or any consequential or indirect loss sustained by you while the Vessel is in our care.
2.4. Any damage to the Vessel or otherwise suffered by you after we have recovered the Vessel to the nearest available marina or to your Home Marina.

We will only provide the cover described in this membership if:

1. You have met all the terms and conditions in this document of membership.
2. The information you have given to us is, as far as you know, correct and complete. (Any payment made under this membership will be based on the original information provided by you).
3. If you have failed to give us complete and accurate information or have not met the terms and conditions, this could lead to assistance being denied or the membership not being valid.
4. This membership only applies to the member detailed on the application form and cannot be transferred to anyone else, unless specified or agreed in writing with RCR
5. If your vessel breaks down (whether you need immediate service or not), it is within the members interest to contact RCR ’s 24-hour rescue center.
6. Riverside help or recovery will only be provided if you or a member of your crew stay with the vessel until a rescue vehicle arrives.
7. If a callout is made which you or anyone acting on your behalf knows is false, fraudulent or exaggerated, cover under this membership will end, and no refund will be made.
8. You must take all reasonable steps to prevent a breakdown, and your vessel must not be sailed in a dangerous condition or until all recommended repairs have been carried out.
9. You must keep your vessel properly maintained and serviced.
10. If you make any alteration to this membership we may charge an administration fee. We do not return premiums where the amount is less than £5.
11. We may cancel this membership by sending 7 days notice, by recorded delivery, to your last known address.
12. You may cancel this membership at any time by telling us in writing and sending back your document of membership. If you have not made a claim in the current period of your membership, we will allow a proportion of your premium to be taken of any future membership, or we will pay you a refund based on our short period return rates
13. The vessel must have a current valid insurance certificate.
14. The vessel must have a current tax disc (where applicable).
15. The vessel (where applicable) must have a current registration with either the Environment Agency, or British Waterways.
16. The vessel (where applicable) must have a current Boat Safety Certificate.


OUR PROMISE TO YOU

We aim to provide a first class service.

If you have any cause to complain, or you feel that we have not kept our promise, please contact our Customer Service Manager at the address on page 1.
If you are unhappy with the way the matter is dealt with, please write to the chief executive at River Canal Rescue Ltd. When you do this please quote your membership number, which is on your schedule on the front cover of this booklet.

CALL RECORDING
To help us provide a first class service we may record your phone call for security and Training purposes

IF YOU ARE IN IMMEDIATE DANGER OF SINKING, OR IN A POSITION WHERE YOU ARE IN DANGER OF PERSONAL INJURY, YOU MUST FIRST CALL THE EMERGENCY SERVICES TO YOUR AID (phone 999)

USEFUL TELEPHONE NUMBERS