If you would like to submit a testimonial to River Canal Rescue please fill out the form below.
I want to extend my thanks to you (Charlotte) and the team for dealing with my breakdown so efficiently and effectively, to give credit where it’s due as it’s always so easy to moan and be dissatisfied. The whole experience was trauma free from my initial call to your team, to you keeping me updated and even down to the engineer who came and completed the job in no time at all with a genuinely great demeanour. The experience was pleasant and professional a fantastic job. Thank you so much, you are so appreciated.
An obstruction in a bridge hole knocked the rudder pin out of its seating in the skeg and I was unable to reseat. This happened in late afternoon. RCR had an engineer – Jason – attend first thing the following morning. Jason was very personable and helpful – and successful, after he actually got into the canal to manually heave the rudder back into place. Thanks, Jason.
Our thanks to RCR for their help when we had a broken fan belt yesterday. An engineer was with us within 25 minutes and we were on the move again within an hour. Especial thanks to Jake the engineer who was very knowledgeable and friendly. We’ve had our boat for 3 years and this is the first problem we’ve had, and it’s great to know that RCR is so fast and efficient
I’d like to say a massive thank you for all your hard work with helping us out. I am so grateful. Also, the lads were so amazing. It was amazing just how they did it all…wow, just wow. The boat is not leaking now, we just need to sort it out now but that’s the next chapter we need to work out. A big thank you to all of you, you’re all a weight
Having had the misfortune to require the services of River Canal Rescue, it was to my complete relief that Jemma answered the phone, she has a wonderful manner and dealt with me so professionally, so expertly I thought I was royalty! It wasn’t just my initial contact, your technician appeared in excellent time and when he arrived, he was friendly warm and engaging, I thought a friend had called round to fix my boat!! And what a friend Jason is! He is super efficient and well organised. The job proved very difficult, but he was determined to finish it and was tenacious to the end not giving up and not allowing the problem to defeat him. And finally, to tremendous applause Jason mastered the repair and I was able to get underway. I just wanted to say a double, treble and quintuple thank you to everyone involved in providing the excellent service on behalf of your organisation and in particular the remarkable efforts, the embracing nature and the tenacity of Jason have to be plauded over and over again.
Just a note to say thank you We were unable to start our boat whilst moored at Newbury on the evening of Saturday 21st of May with an electrical failure. Following a call via your app. I received a call back within minutes and then a further call from one of your excellent mechanics. He talked me through a sequence of checks and finally was able to ascertain the fault. This allowed me to start the engine and get back to our marina. Please pass on my thanks as it rescued a weekend’s cruise
I just wanted to drop a note to thank you so much for the excellent service given yesterday. From the initial call out to Jake attending, was just an hour. This is our first boat & so every day is a school day! Our boat seemed to be losing power, but after testing the engine Jake confirmed all was ok & gave us reassurance & lots of helpful advise on what to watch out for. In the meantime he fixed our weed hatch & sent us on our way with some sound advise on where to moor up. Jake was so friendly & helpful. Thank you so much ?The aftercare call today was also very welcome. Thank you again for all the reassurance & peace of mind.
A quick note (from Debdale) to say thank you very much for your brilliant response to our call for help last Saturday 23rd April. Your service was a brilliant, efficient, reassuring and streamlined process from the lady who answered our call, through your excellent communication and updates to Tom’s arrival and fixing of our problem. Thank you one and all!
May I also take this opportunity to thank the staff who were on duty last Thursday. I found them to have been most helpful, calming, and reassuring throughout my ordeal. I also found Paul, the Marine Engineer, who came to my assistance on Friday morning to be very knowledgeable and thorough in his methods in fixing my boat’s problem. He maintained contact with me on Thursday and Friday. Would you please pass on my thanks to him.
We recently broke down ( throttle cable) at the top of the Hatton flight. I would like to compliment you on the marvellous service received. John and his apprentice Abbie arrived speedily with the correct part and in no time fixed the problem. Many, many thanks.
Would just like to thank you all for the excellent service last night when engineer attended. After having a walk into town we returned to boat unable to start engine, appeared to be a battery fault. I rang about 1600 and Engineer arrived in about an hour. He found fault to be a wire that he replaced. You couldn’t get better service than that, many thanks. Engine started fine this morning.
My boat, Bluegrass Mandolin, broke down in a lock on the Staffordshire Union Canal (Middlewich Arm.) I hauled it about three hundred metres along the canal to bridge 7. Paul came to assess the situation on 16 September, and referred us to Damien who phoned us the next day. Both men came and manually hauled my boat to Aqueduct Marina a distance of approximately three quarters of a mile. These men are wonderful ambassadors for RCR. Their calmness and kindness was so refreshing to experience after a very difficult two weeks on board. This breakdown was the fourth major incident I had experienced on this trip!! I should like you to be aware that they are wonderful ambassadors for your company and are worth their wait in gold. I hope their salary is commensurate with this! Can you please extend my thanks to both Paul and Damien. True gentlemen in every way. Damien has assured me that he will be putting an insurance claim in on my behalf for the damage to the boat and I hope he will keep in touch with me each day so I know where I stand.
Thanks are extended again!
Just wanted to say thank you to the RCR team and engineer Paul for great service today. We are back on our way and enjoying our cruise up the Avon
May I just say how happy we both are with the service we have received over the past few days. I would like to thank you in the office plus Dylan and John for the way we have been looked after. Thank you.
Just a quick note to thank the RCR for their service when broken down last weekend. From start to finish the service was excellent. Forgot to ask the mechanic/engineer his name but he was knowledgeable and proceeded to diagnose and then sort out problem with calm assurance….despite being crouched in my engine well with the rain hammering down! He ended up with a glue job to my impeller (water pump) – otherwise it might have been a lengthy wait for part. It is is still running fine with the glued together impeller. A great first experience – glad I joined,
Dear RCR team
We would like to thank you for the way in which you dealt with our breakdown; everyone was very helpful when we phoned. Charlotte updated us with Jerome’s ETA and when he arrived, he was friendly and very efficient, he is a very good ambassador for your company.
David and Jennifer
Called on RCR for the first time today and I must say I am very impressed from the response of the call centre staff to the professionalism of the mechanic who came out. They all kept me informed of when the engineer would arrive and he arrived as stated. He repaired our NB without an issue and was very polite and informative. Well worth the membership fee as to know you can rely on RCR is very reassuring.
Our breakdown did not require a major repair but it was tricky and potentially disastrous as a stud had sheared in the Stern gland. Paul, our engineer, arrived promptly and kept us well informed as to how arrival time. In the end he had to apply all his experience and knowledge to affect the repair removing a seized brass stud and tapping a new thread. Because it was tricky it took all his patience but he stuck with it and completes a perfect repair. I cannot speak highly enough of his professionalism and skill nor for that matter for the efficiency and politeness of the admin staff. A big thank you to all concerned
I would like to thanks you for all your help when our engine water pump broke, both engineers were brilliant and got us going again in good time.
Please extend our thanks to Kez and Grandad Steve. Both are a credit to your company.
Jenny & Geoff Bennett
Jake from RCR arrived first thing and put on his dry suit and rescued the dog.( He had a German Shepherd too). He Then helped my wife off the boat so I could take our dog for her walk, he then helped my husband to get the boat moving. ( All that was wrong was we were grounded Jake got us moving and advised us to stick to the middle of the canal while on this part of the navigation.
Jake was great and a credit to RCR he was cheerful, really knowledgeable and helpful this was our first call out to RCR from our initial call to them to getting us moving again we felt in safe hands so we are very grateful.
Just had to drop you a line to thank you so much for coming to our aid. We are amazed at the speed that you responded to our call. Your mechanic found us so quickly and managed to dislodge the enormous heavy boat canvas that was lodged on our propeller. From initial call to us being on our way was less than an hour. A big thanks to all involved.
Mr & Mrs Hexter