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My boat, Bluegrass Mandolin, broke down in a lock on the Staffordshire Union Canal (Middlewich Arm.) I hauled it about three hundred metres along the canal to bridge 7. Paul came to assess the situation on 16 September, and referred us to Damien who phoned us the next day. Both men came and manually hauled my boat to Aqueduct Marina a distance of approximately three quarters of a mile. These men are wonderful ambassadors for RCR. Their calmness and kindness was so refreshing to experience after a very difficult two weeks on board. This breakdown was the fourth major incident I had experienced on this trip!! I should like you to be aware that they are wonderful ambassadors for your company and are worth their wait in gold. I hope their salary is commensurate with this! Can you please extend my thanks to both Paul and Damien. True gentlemen in every way. Damien has assured me that he will be putting an insurance claim in on my behalf for the damage to the boat and I hope he will keep in touch with me each day so I know where I stand.
Thanks are extended again!
Just wanted to say thank you to the RCR team and engineer Paul for great service today. We are back on our way and enjoying our cruise up the Avon
May I just say how happy we both are with the service we have received over the past few days. I would like to thank you in the office plus Dylan and John for the way we have been looked after. Thank you.
Just a quick note to thank the RCR for their service when broken down last weekend. From start to finish the service was excellent. Forgot to ask the mechanic/engineer his name but he was knowledgeable and proceeded to diagnose and then sort out problem with calm assurance….despite being crouched in my engine well with the rain hammering down! He ended up with a glue job to my impeller (water pump) – otherwise it might have been a lengthy wait for part. It is is still running fine with the glued together impeller. A great first experience – glad I joined,
Dear RCR team
We would like to thank you for the way in which you dealt with our breakdown; everyone was very helpful when we phoned. Charlotte updated us with Jerome’s ETA and when he arrived, he was friendly and very efficient, he is a very good ambassador for your company.
David and Jennifer
Called on RCR for the first time today and I must say I am very impressed from the response of the call centre staff to the professionalism of the mechanic who came out. They all kept me informed of when the engineer would arrive and he arrived as stated. He repaired our NB without an issue and was very polite and informative. Well worth the membership fee as to know you can rely on RCR is very reassuring.
Our breakdown did not require a major repair but it was tricky and potentially disastrous as a stud had sheared in the Stern gland. Paul, our engineer, arrived promptly and kept us well informed as to how arrival time. In the end he had to apply all his experience and knowledge to affect the repair removing a seized brass stud and tapping a new thread. Because it was tricky it took all his patience but he stuck with it and completes a perfect repair. I cannot speak highly enough of his professionalism and skill nor for that matter for the efficiency and politeness of the admin staff. A big thank you to all concerned
I would like to thanks you for all your help when our engine water pump broke, both engineers were brilliant and got us going again in good time.
Please extend our thanks to Kez and Grandad Steve. Both are a credit to your company.
Jenny & Geoff Bennett
Jake from RCR arrived first thing and put on his dry suit and rescued the dog.( He had a German Shepherd too). He Then helped my wife off the boat so I could take our dog for her walk, he then helped my husband to get the boat moving. ( All that was wrong was we were grounded Jake got us moving and advised us to stick to the middle of the canal while on this part of the navigation.
Jake was great and a credit to RCR he was cheerful, really knowledgeable and helpful this was our first call out to RCR from our initial call to them to getting us moving again we felt in safe hands so we are very grateful.
Just had to drop you a line to thank you so much for coming to our aid. We are amazed at the speed that you responded to our call. Your mechanic found us so quickly and managed to dislodge the enormous heavy boat canvas that was lodged on our propeller. From initial call to us being on our way was less than an hour. A big thanks to all involved.
Mr & Mrs Hexter
I just wish to commend the engineers who attended the work. Although I didn’t get their names they were both friendly, hard working and professional. Explaining things as they went. A credit to the company.
I wanted to mention Charlotte & Will who came to our rescue on Saturday.
Charlotte kindly gave as detailed advice as she could over the phone & Will
solved the problem when he visited – clearly explaining what he was doing.
We were able to continue on our way.
Terrific service. Very grateful.
Best regards, David
I do hope you don’t mind me e-mailing but as the manager director of RCR I just wanted to thank you for the excellent service that we received from RCR last week.
On Friday 2nd April 2021 we had our first scheduled service from RCR for our narrowboat Misty Dawn as part of our Gold Membership package. The service was carried out by your engineer Jake and I just wanted to say what a thoroughly professional and friendly person we found him to be. Not only was he punctual, extremely competent and very knowledgeable, (he found a small fuel leak very quickly and sorted the problem very effectively), but he was also more than happy to answer any number of daft questions from me about our engine and explain what he was doing, and I now feel a lot more knowledgeable about our big scary Beta 43!. I don’t think we could have had a better experience for our first service from you, including the rebooking of the service due to the lockdown by Abbie, who has always been extremely friendly and efficient when I have spoken to her.
Thank you for your excellent service, particularly in these difficult times, and we will be more than happy to recommend RCR to our fellow boaters
Just to let you know your engineer has been out and solved the problem. Its the second time we have had the engineer once for the service and again today he was again excellent. Hes a real credit to your organisation.
Just a quick email to say what great service today from RCR when I rang up to book an engine service. The woman I spoke to could not have been more helpful and friendly and was very friendly and was very efficient and knowledgeable. I always find dealing with RCR a pleasure. Thank you
I just want to say how pleased I am with the service I have received from River Canal Rescue. I have had to call you out for breakdowns twice recently and both times I was dealt with speedily and effectively – within 2 hours of me calling.
Dylan attended both times and he has been really helpful, patient and informative. I only joined in February this year, taking out the lowest cover and I am considering upgrading. I am a continuous cruiser with no home mooring and I like the idea of regular servicing and inspections with a view to preventative maintenance wherever I am on the system. It would also be nice to be able to ring up for advice if needed and I understand it is possible to have plumbing and electrical work done.
Just like to say thanks to everyone for sorting our battery starting problem and getting us going again.
I would just like say how please and impressed we were with your service yesterday. We were a ground on the Thames above Eynsham lock. A lovely lady called Sarah and a Chap could Rusty arrived to pull us off. They were absolutely excellent. Really want to say a big thank you.
Teresa and Pete
Just wanted to heap praise on an engineer (will) who came out to see us. Nothing was too much trouble for him. He checked every possible source of our electrical problem. Reduced it to two elements and got us going with a far better knowledge of our problem and on our way back home to fix. Top Guy.
Your engineer Kerry arrived only about twenty minutes after my phone call. He was polite, efficient and obviously a very accomplised engineer and a good ambassador for your company.
It took him around an hour and we were on our way again.
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